Her2 Responsible Gaming — A Healthy Play Guide for You
Her2 believes that entertainment only has value when it is done in a healthy and controlled manner. This page provides a comprehensive guide to keeping your gaming experience enjoyable without affecting your daily life, finances, or personal relationships.
Her2's Commitment to Healthy Gaming
Her2 treats responsible gaming as a core part of our platform. We do more than provide entertainment — we are equally committed to ensuring that Malaysian users can enjoy their gaming experience in a way that causes no harm to themselves or those around them.
Online gaming should be an enjoyable form of entertainment — not a source of stress or financial strain. her2 is committed to providing a transparent, fair gaming environment that supports the overall well-being of our users. We encourage everyone to understand their personal limits before playing and to always stay within those limits.
Her2's responsible gaming policy includes practical guidance, self-control tools, and information on how to seek help when needed. Remember — gaming is for fun, not a solution to financial problems.
her2 Core Principles
- Gaming is for users aged 18 and above only
- Play for enjoyment, not just profit
- Set time and spending limits before you start playing
- Avoid playing when you are stressed, upset, or under pressure
- Never use borrowed money to play
- Stop once you have reached your set limit
Recognise the Signs of Risky Behaviour
Recognising the signs early is the best first step. Below are some indicators that gaming habits may have crossed a healthy boundary. If you notice these signs in yourself or someone close to you, it is important to pause and seek help.
Using money set aside for everyday necessities such as bills, groceries, or rent to fund gaming is a serious warning sign.
Playing far longer than planned, or finding it difficult to stop even when you intended to.
Continuing to play in hopes of recovering lost money is a thinking pattern that can lead to even greater losses.
Neglecting work, family, or social obligations due to excessive focus on gaming is a sign that warrants immediate attention.
Feeling anxious, restless, or uncomfortable when not playing, or feeling guilty after a session, are emotional signals that need to be addressed.
Hiding the amount of time or money spent gaming from family members or close friends is a concerning sign.
How to Set Smart Time and Budget Limits
Before starting any gaming session on her2, take a moment to set clear personal limits. This is not just a suggestion — it is a best practice that keeps you safe and in control.
Budget Limit: Decide on a fixed amount in MYR (RM) that you can comfortably spend on entertainment each week or month. Make sure this amount does not exceed your entertainment budget or affect your basic needs. Once the limit is reached, stop playing — no exceptions.
Time Limit: Decide how long you'll play before starting a session. Set a reminder on your phone if needed. Taking regular breaks between sessions helps you stay clear-headed and make better decisions.
Loss Limit: Set a maximum amount you are willing to lose in a single session. Once that limit is reached, stop immediately and do not attempt to chase losses on the same day.
Available Self-Control Tools
Her2 provides several self-control tools that users can use to better manage their gaming experience. These tools are designed to help, not punish — we want you to keep enjoying the platform in the healthiest way possible.
Users can set daily, weekly, or monthly deposit limits on their her2 account. Once a limit is in place, the system will block any deposits that exceed the agreed amount within that period.
Users who wish to take a temporary break from the platform may request a set cool-off period. During this time, access to games will be temporarily suspended to allow space for recovery.
For users who feel they need a longer break from the platform, a self-exclusion option is available upon request through her2 customer support. The account will be suspended for the requested duration.
To activate any of the self-control tools above, please contact the her2 customer support team via email at [email protected], or log in to your account and navigate to the account settings section.
Minor Protection
Her2 takes the protection of children and minors very seriously. Our platform is strictly for adults aged 18 and above. Any attempt by an underage individual to register an account is strictly prohibited and may result in account closure and reporting to the relevant authorities.
We encourage parents and guardians to use parental control software on devices shared with children. Make sure your her2 account password and login details are not easily accessible to minors in your household.
If you know or suspect that someone under the age of 18 has accessed your account or attempted to register on her2, please report it to us immediately through our customer support channels so we can take the appropriate action.
Keep Life in Balance — Professional Help Is Available
Healthy gaming starts with balance. her2 encourages all users to ensure that gaming activity does not replace or interfere with the important things in life — work, family, health, and social relationships.
Make time for other activities you enjoy. Spending time with family and friends, exercising, reading, or pursuing hobbies are all great ways to maintain your mental well-being. Responsible gaming is balanced gaming.
If you or someone you know is struggling with uncontrolled gaming habits, seeking professional help is a brave and sensible step. Many people have successfully overcome this with the right support. There is no shame in asking for help.
You can reach the her2 support team at [email protected] for guidance, or seek help from a mental health professional or certified counsellor in Malaysia. her2 also promotes responsible gaming practices through partnerships with mental health organisations.
Simple Steps to Stay Balanced
- Set a fixed play schedule and stick to it
- Never use money set aside for daily essentials
- Talk openly with someone you trust about your gaming habits
- Take a break from the platform after a long session
- Actively engage in other activities away from the screen
- Do not hesitate to seek professional help if you need it